Digital Customer Experience Quick Check
Increased customer satisfaction leads to increased sales growth and clear customer centricity ensures the long-term success of the company.
Depending on its scope, the Digital Customer Experience (DCX) quick check includes a comprehensive analysis to give you a holistic overview of your customers and their experiences. To do this, we carry out a touchpoint analysis, evaluate your performance in all customer-facing organizational units and examine the customer experience along the customer journey.
Based on the results, we provide you with specific recommendations for action and a detailed roadmap for actively managing the digital customer experience and realizing the potential in the digital customer experience.
Results and added value from the Digital Customer Experience Quick Check
Map your most important customer contact points and analyze eight touchpoints, including a comparison with your competitors' approach
Digital recording of the current state of customer interaction and workshop-based definition of the ideal target state.
Insights into the optimization of internal DCX processes, systems and roles from four employee interviews and four interviews with end customers.
Derive areas of action for the active design of touchpoint interaction and strategic development of touchpoints.
Development of a roadmap as a guideline for improving customer satisfaction along the customer journey.
Impulses and recommended actions for increased use of data and systems for a holistic improvement of the customer experience.
Our offers for the DCX Quick Check
The Quick Check DCX packages are available in three different versions to suit your needs and provide you with a quick and simple answer to your current digital customer experience performance as well as a concrete roadmap on how to improve it.
Service Offering
Digital Customer Experience
Product
DCX Quick Check Orientation
Duration er
Sprint incl. 1 Workshop
Price
Starting from €9,900
Service Offering
Digital Customer Experience
Product
DCX Quick Check Optimization
Duration
Sprint incl. 2 Workshops
Price
Starting from €35,900
Service Offering
Digital Customer Experience
Product
DCX Quick Check Strategy Guide
Duration
Sprint incl. 3 Workshops
Price
Starting from €49,900
Your contacts for Digital Customer Experience
Your contacts for Digital Customer Experience
Head of Strategy & Innovation
Senior Manager
Principal
Partner, Head of Business Area
