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Digital customer experiences

Through the targeted use of digital technologies, your company will grow stronger and faster!

Digital Customer Experience

Use Digital Technologies to Increase Revenue

In digitalized markets, personalizing the interaction with smart customersis becoming a key competitive factor. With Digital Customer Experience Management (DCXM), we identify potential areas in the customer journey and provide our customers with recommendations for action. Digital products, services and experiences lead to companies that will be successful, particularly if they demonstrate a high level of customer understanding and digital customer journey. Only the providers, that can manage all of the digital touchpoints well and thus optimize the customer experience through foresight, will be able to achieve a high level of customer loyalty. The goal of Digital Customer Experience Management is to integrate innovative digital touchpoints both consistently and seamlessly.

Our Service for your Digital Customer Experience Management

Customer Relationship Management

The customer’s digital twin – Create the foundation for implementing new business models!

How we support you

  • Further development of your IT system landscape to map legally compliant customer data management
  • Successful introduction of CRM systems across all company divisions
  • Increased revenue in your campaigns through sound market and customer analyses

Customer-Centric Organization

Focus your company on your target group!

How we support you

  • Optimization of your competitiveness and focus on the customer in your product, service aportfoliond business model
  • Maximize revenue through data-driven sales excellence and innovation selling
  • Increase market saturation with customer-centric and dynamic pricing

Customer Journey and User Experience Design

Optimize the customer experience in your products and services for long-term customer loyalty!

How we support you

  • Identification of and solutions to challenges regarding the usability and user experience (UX) of your applications
  • Support in the development of your interactive solutions by certified UX design experts from the vision to the implementation
  • Set up data-driven omnichannel communication and interaction with your customers along the entire customer journey

Project References in Digital Customer Experience Management

Receive best practices in our Online Seminars

Insights Digital into Customer Experience Management

Your Contacts for Digital Customer Experience Management

    • Florian Heffeter

      Managing Director

      UNITY Austria GmbH

      send e-mail

      Vienna

    • Nicolina Litschgi

      Managing Director, Partner

      UNITY Schweiz AG

      send e-mail

      Zurich

    • Moritz Pfeiffer

      Member of the Executive Board

      UNITY Schweiz AG

      send e-mail

      Zurich

    • Ingo Neumann

      Managing Director

      UNITY Business Consulting (Shanghai) Co., Ltd.

      send e-mail

      Peking

    • Ahmed Aglan

      Managing Director

      UNITY Egypt Ltd.

      send e-mail

      Hamburg

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